Pause animation Contact Welcome to Nordic Infucare! Enquiry - Select -General EnquiryDiabetes - support, claims and product questionsParkinson - support and product questionsOther therapy areas - support and product questionsOrder, delivery and invoice questionsProduct complaintsReport a side effect General Enquiry This form applies to General Enquiry. For product questions, orders, support or complaints please choose another type of request First name Last name E-mail Phone number Tell us more about your enquiry Diabetes - support, claims and product questions If you are English speaking please call us for Diabetes support and product questions or use our local language forms below. Phone numbers Sweden: +4686012440 Denmark: +4570281024 Finland: +358207348760 Norway: +4722206000 Diabetes contact forms Swedish Danish Finnish Norwegian Parkinson - support and product questions This form is for general product support questions. Enquiry type - Select -Product supportOther questions Country - Select -DenmarkFinlandNorwaySweden First name Last name E-mail Phone number Tell us more about your enquiry Other therapy areas - support and product questions Enquiry type - Select -Product supportOther questions Country - Select -DenmarkFinlandNorwaySweden First name Last name E-mail Phone number Tell us more about your enquiry Order, delivery and invoice questions This form applies to orders, delivery and invoice questions. Enquiry type - Select -Order and deliveryInvoice questions Country - Select -DenmarkFinlandNorwaySweden Är du Användare eller Vårdnadshavare? Användare Vårdnadshavare First name Last name Vårdnadshavare Förnamn Vårdnadshavare Efternamn Barnets Förnamn Barnets Efternamn First name Last name First name Last name E-mail Phone number Delivery address Address City Postal Code Order / PO number Invoice / Credit note number Tell us more about your enquiry Report a product defect (Complaint) What to report? All defects for a medicine/medical device shall be reported. Examples of defects: Broken tablets Wrong color Wrong smell or taste Broken inner packaging Errors in technical details (injection tubes that leak, pumps with an error message, syringes, applicators, etc.) Incorrect text on outer packaging (e.g. lack of local language) Incorrect text in the package insert/instructions accompanying the product How do I report a product defect? If you are a patient or reporting on behalf of a patient (not working in the healthcare sector) who wishes to report product defects for medicines should first of all contact the pharmacy. You can also directly contact the Medical Products Agency (registrar@mpa.se). The staff at the pharmacies also have a great deal of knowledge about medicines and can help you make a complaint. It is important that you get help in order to continue your treatment. If you are a medical device user or reporting on behalf of someone using a medical device (not working in the healthcare sector) and want to report a defect on a medical device you can either talk to your doctor/nurse for help or report directly to the manufacturer. If you want to send a complaint directly to NordicInfu Care, you can do so via the form below. Please leave your name and contact information for follow-up purposes. 1. Reporter information Name E-mail Can NordicInfu Care contact you? Yes No 2. Information regarding the product and defect Which product does the complaint concern? (Indicate the full name, as well as strength if it concerns a medicine, e.g. Dacepton Solution for infusion,5 mg/ml) Please add serial number/batch number for the product if available Add a description of the defect/error Is the product available and can be sent to the manufacturer for investigation? Yes No Report side effects What is a side effect? A side effect (also known as adverse reaction) is a harmful and unintended response to a medicine and an Incident is a harmful or unintended event when using a medical device. This includes any undesirable patient effect suspected to be associated with the product use. An unintended effect, product abuse, overdose, interaction (including drug-drug and drug-food interactions) and unusual lack of therapeutic efficacy are all considered to be reportable side effects. Fill out the form below to report side effects regarding products (medicines (LM) and medical devices (MD)) distributed by NordicInfu Care. Please leave your name and contact information for follow-up purposes. If you are not the affected patient yourself, we ask that you do not provide the person's identity. Fields marked with * are mandatory for us to process your report. 1. About the reporter of the side effect/incident Name E-mail Can NordicInfu Care contact you? Yes No 2. About the person who experienced the side effect/incident Who experienced the side effect? Same as reporter Not the reporter Sex? Male Female Age and/or birthdate? 3. About the product (Medicine or medical device) and the side effect/incident Name of the product? Describe the side effect/incident (event) What was the product prescribed/used for? What dose was used? (only relevant for medicines) (for example 1 tablet a day) Date for start of treatment? Did you stop or change the treatment in any other way when you started to experience the side effect/incident? If YES what happened to the side effect/incident? When did you start to experience the side effect/time of date for the incident? Did the side effects stop? Did the side effect lead/incident to any of the following? Admission to hospital/lengthened hospital stay Life-threatening Birth defect Disability Death Other medicines taken/device used at the time of the side effect? 4. Treating doctor/nurse/healthcare professional Does NordicInfu Care have your permission to contact your doctor to obtain a medical assessment of the side effect/incident? Yes No Contact details By using the forms provided by Nordic Infucare, we will process your personal data to administer your case and to send you necessary information. We may also contact you by phone. Read more about our personal data processing in our Privacy Policy. I give my consent to Nordic Infucare, to process the personal data that I enter in my case form.