Contact Welcome to Nordic Infucare! You must have JavaScript enabled to use this form. Enquiry - Select -General EnquiryDiabetes - support, claims and product questionsParkinson - support and product questionsOther therapy areas - support and product questionsOrder, delivery and invoice questionsProduct complaintsMedicine complaintsReport a side effect General Enquiry This form applies to General Enquiry. For product questions, orders, support or complaints please choose another type of request First name Last name E-mail Phone number Tell us more about your enquiry Diabetes - support, claims and product questions If you are English speaking please call us for Diabetes support and product questions or use our local language forms below. Phone numbers Sweden: +4686012440 Denmark: +4570281024 Finland: +358207348760 Norway: +4722206000 Diabetes contact forms Swedish Danish Finnish Norwegian Parkinson - support and product questions This form is for general product support questions. Enquiry type - Select -Product supportOther questions Country - Select -DenmarkFinlandNorwaySweden First name Last name E-mail Phone number Tell us more about your enquiry Other therapy areas - support and product questions Enquiry type - Select -Product supportOther questions Country - Select -DenmarkFinlandNorwaySweden First name Last name E-mail Phone number Tell us more about your enquiry Order, delivery and invoice questions This form applies to orders, delivery and invoice questions. Question type? - Select -Order and deliveryInvoice questionsLost goods / Missing deliveryDamaged goodsProduct questionsOrder portal Country - Select -DenmarkFinlandNorwaySweden First name Last name Region - Select -Region Jönköpings länRegion HallandRegion StockholmRegion SkåneRegion Kalmar länRegion VästmanlandRegion VärmlandRegion Örebro LänRegion Västra GötalandRegion ÖstergötlandRegion GotlandRegion DalarnaRegion BlekingeRegion VästernorrlandRegion SörmlandRegion UppsalaRegion VästerbottenRegion NorrbottenRegion KronobergRegion GävleborgRegion Jämtland HärjedalenAnnan Region - Select -BHM Sykehuset ØstfoldBHM Sykehuset InnlandetBGM Vestre VikenBHM AHUSBHM StavangerBHM Helse FonnaBHM Sykehuset TelemarkBHM Sykehuset SørlandetBHM HarstadBGM VestfoldBHM St.OlavBHM BergenBHM FørdeBHM SandnessjøenBHM UllevålBHM FinnmarkBHM TromsøBHM BodøAnnen Region - Select -PirkanmaaVarsinais-SuomiKanta-HämeHUSHelsinkiKainuuKymenlaaksoAhvenanmaaLappiKeksi-SuomiKeksi-PohjanmaaKeksi-UusimaaPohjois-KarjalaPohjois-PohjanmaaPäijät-HämeSatakuntaEtelä-KarjalaEtelä-PohjanmaaVantaa ja KeravaLänsi-UusimaaPohjanmaaItä-UusimaaMuu Region - Select -Region HovedstadenRegion SjællandRegion SyddanmarkRegion MidtjyllandRegion NordjyllandAnden E-mail Phone number Describe your case Are you a user or a guardian? User Guardian Other User's date of birth Guardian's First name Guardian's Last name Child's First name Child's Last name Delivery address Address City Postal Code Order number Invoice or Credit note number Attach Pictures of Damaged Goods One file only.5 MB limit.Allowed types: jpg jpeg png bmp pdf webp. Upload file Company Item Number/Description Report a product defect (Complaint, Not a diabetes product) What to report? All defects for a medical device should be reported. Examples of defects: Errors in technical details (injection tubes that leak, pumps with an error message, syringes, applicators, etc.) Incorrect text on outer packaging (e.g., lack of local language) Incorrect text in the package insert/instructions accompanying the product Do you want to report a diabetes medical product? Do not do this via this form, but click on the link below to go to our diabetes support instead. Diabetes contact forms Swedish Danish Finnish Norwegian How do I report a product defect? Private individuals who want to report a defect in a medical device can either talk to their treating doctor/nurse for help or report directly to the manufacturer. If you want to make your complaint directly to NordicInfu Care, you can do so via the form below. Fields marked with * are required for us to process your report." 1. Reporter information Country - Select -DenmarkFinlandNorwaySweden First name Last name E-mail Phone number Hospital or Pharmacy Department or Unit Address Address City Postal Code Region - Select -Region Jönköpings länRegion HallandRegion StockholmRegion SkåneRegion Kalmar länRegion VästmanlandRegion VärmlandRegion Örebro LänRegion Västra GötalandRegion ÖstergötlandRegion GotlandRegion DalarnaRegion BlekingeRegion VästernorrlandRegion SörmlandRegion UppsalaRegion VästerbottenRegion NorrbottenRegion KronobergRegion GävleborgRegion Jämtland HärjedalenAnnan Region - Select -BHM Sykehuset ØstfoldBHM Sykehuset InnlandetBGM Vestre VikenBHM AHUSBHM StavangerBHM Helse FonnaBHM Sykehuset TelemarkBHM Sykehuset SørlandetBHM HarstadBGM VestfoldBHM St.OlavBHM BergenBHM FørdeBHM SandnessjøenBHM UllevålBHM FinnmarkBHM TromsøBHM BodøAnnen Region - Select -PirkanmaaVarsinais-SuomiKanta-HämeHUSHelsinkiKainuuKymenlaaksoAhvenanmaaLappiKeksi-SuomiKeksi-PohjanmaaKeksi-UusimaaPohjois-KarjalaPohjois-PohjanmaaPäijät-HämeSatakuntaEtelä-KarjalaEtelä-PohjanmaaVantaa ja KeravaLänsi-UusimaaPohjanmaaItä-UusimaaMuu Region - Select -Region HovedstadenRegion SjællandRegion SyddanmarkRegion MidtjyllandRegion NordjyllandAnden 2. Information regarding the product and defect Product up for claim - Select -PumpOther ProductsAccessories Information about the product Serial Number lot number How many products are faulty? Medicine and dosage Error date Describe the error Is the product available to be resent to the manufacturer for analysis? Yes No Do you wish to receive a loan pump? Yes No Can NordicInfu Care contact you if we have further questions? Yes No Report a medicine (Complaint) What to report? All defects for a medicine should be reported. Examples of defects: Broken tablets Incorrect color Incorrect smell or taste Broken inner packaging Incorrect text on the outer packaging (e.g., lack of local language) Incorrect text in the package leaflet/instructions that accompany the medicine Diabetes contact forms Swedish Danish Finnish Norwegian How do I report a medicine? If you are a patient or reporting on behalf of a patient (and not working in the healthcare sector), you should first of all contact the pharmacy to report product defects for medicines. You can also directly contact the Medical Products Agency (registrar@mpa.se). The staff at the pharmacies also have a great deal of knowledge about medicines and can help you make a complaint. It is important that you get help in order to continue your treatment. If you want to complain directly to NordicInfu Care, you can do so via the form below. If you are not the affected patient yourself, we ask that you not provide the person's identity. Fields marked with * are required for us to process your report. 1. Reporter information Country - MEDICINE COMPLAINT - Select -DenmarkFinlandNorwaySweden First name Last name E-mail Phone number Hospital or Pharmacy Department or Unit Address Address City Postal Code Region - Select -Region Jönköpings länRegion HallandRegion StockholmRegion SkåneRegion Kalmar länRegion VästmanlandRegion VärmlandRegion Örebro LänRegion Västra GötalandRegion ÖstergötlandRegion GotlandRegion DalarnaRegion BlekingeRegion VästernorrlandRegion SörmlandRegion UppsalaRegion VästerbottenRegion NorrbottenRegion KronobergRegion GävleborgRegion Jämtland HärjedalenAnnan Region - Select -BHM Sykehuset ØstfoldBHM Sykehuset InnlandetBGM Vestre VikenBHM AHUSBHM StavangerBHM Helse FonnaBHM Sykehuset TelemarkBHM Sykehuset SørlandetBHM HarstadBGM VestfoldBHM St.OlavBHM BergenBHM FørdeBHM SandnessjøenBHM UllevålBHM FinnmarkBHM TromsøBHM BodøAnnen Region - Select -PirkanmaaVarsinais-SuomiKanta-HämeHUSHelsinkiKainuuKymenlaaksoAhvenanmaaLappiKeksi-SuomiKeksi-PohjanmaaKeksi-UusimaaPohjois-KarjalaPohjois-PohjanmaaPäijät-HämeSatakuntaEtelä-KarjalaEtelä-PohjanmaaVantaa ja KeravaLänsi-UusimaaPohjanmaaItä-UusimaaMuu Region - Select -Region HovedstadenRegion SjællandRegion SyddanmarkRegion MidtjyllandRegion NordjyllandAnden 2. Information regarding the drug and defect Information about the product lot number How many products are faulty? Medicine and dosage Error date Describe the error Is the product available to be resent to the manufacturer for analysis? Yes No Can NordicInfu Care contact you if we have further questions? Yes No Report side effects What is a side effect? A side effect (also known as adverse reaction) is a harmful and unintended response to a medicine and an Incident is a harmful or unintended event when using a medical device. This includes any undesirable patient effect suspected to be associated with the product use. An unintended effect, product abuse, overdose, interaction (including drug-drug and drug-food interactions) and unusual lack of therapeutic efficacy are all considered to be reportable side effects. Fill out the form below to report side effects regarding products (medicines (LM) and medical devices (MD)) distributed by NordicInfu Care. Please leave your name and contact information for follow-up purposes. If you are not the affected patient yourself, we ask that you do not provide the person's identity. Fields marked with * are mandatory for us to process your report. 1. About the reporter of the side effect/incident Name E-mail Can NordicInfu Care contact you? Yes No 2. About the person who experienced the side effect/incident Who experienced the side effect? Same as reporter Not the reporter Sex? Male Female Age and/or birthdate? 3. About the product (Medicine or medical device) and the side effect/incident Name of the product? Describe the side effect/incident (event) What was the product prescribed/used for? What dose was used? (only relevant for medicines) (for example 1 tablet a day) Date for start of treatment? Did you stop or change the treatment in any other way when you started to experience the side effect/incident? If YES what happened to the side effect/incident? When did you start to experience the side effect/time of date for the incident? Did the side effects stop? Did the side effect lead/incident to any of the following? Admission to hospital/lengthened hospital stay Life-threatening Birth defect Disability Death Other medicines taken/device used at the time of the side effect? 4. Treating doctor/nurse/healthcare professional Does NordicInfu Care have your permission to contact your doctor to obtain a medical assessment of the side effect/incident? Yes No Contact details By using the forms provided by Nordic Infucare, we will process your personal data to administer your case and to send you necessary information. We may also contact you by phone. Read more about our personal data processing in our Privacy Policy. I give my consent to Nordic Infucare, to process the personal data that I enter in my case form. Leave this field blank